Solution: User Experience & Usability | ISO 9241
Solution: User Experience & Usability | ISO 9241
TÜV AUSTRIA Kazakhstan
Introduction of the ISO 9241 series standard: Dimensions for a good product
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Introduction of the ISO 9241 series standard: Dimensions for a good product
ISO 9241 series standards
The ISO 9241 series standards focus on the ergonomics of human-system interaction, which is the measure of a “good product” from the perspective of the users of the system, product and service. The ISO 9241 series standards provide a complete explanation, a framework for the ergonomics of human-system interaction and also an approach and guideline for the creation and management of the ergonomics of human-system interaction.
Advantages
- Understand the importance of usability in the design of a system, product or service.
- Know the components of usability.
- Achieve the methodology and tools to conduct and execute an appropriate usability evaluation or test for a system, product or service.
- Increase the productivity of users and the operational efficiency of organizations.
- Easier to understand and use, resulting in lower training and support costs.
- Increased accessibility.
- Improved user-friendliness.
Description of the series standard ISO 9241
The key to the ergonomics of human-system interaction according to ISO 9241 is Human-Centered Design (HCD), which refers to usability, accessibility, user experience and prevention of harm from use, these four elements are called Human-Centered Quality (HCQ). The ISO 9241 series standard provides clear definitions, criteria and methodology for HCQ. ISO 9241-11 specifically addresses user-friendliness in a separate document, as it is an important quality criterion for systems, products and services. In addition, ISO 9241-210 and -220 provide a management module and framework for HCD, called the Human Centered Process (HCP), to introduce, evaluate and execute HCD in organizations in different situations and for different purposes.
The ISO 9241 series standards improve not only the quality of the system, product and service, but also the technical and management skills of the product and reference teams and even the impact and quality of management in an organization.
Requirements according to ISO 9241
Context-dependent
- Tasks
- User knowledge
- Application situation
- Other software
Context-dependent
- Font sizes
- Color design
- Documentation
- Correctness
Services
with regard to user experience and usability
TÜV AUSTRIA has been supporting customers for more than 10 years in improving the user-friendliness of interactive products.
- Usability testing and product certification
- Training of user experience concepts and methods for project participants
- Auditing and process certification of usability engineering processes
- HCD and usability training
- Certified HCD manager/engineer training
- Training to become a certified usability engineer
- Improvement of the HCD process
- Implement research within the organization in the field of HCD quality, process and management
- Benchmarking of research results with ISO 9241-210 and -220
- Report and recommendations
Usability conformity test
Applicable product
- Context of use
- Expert test
- User test/survey
- Reporting
- Certification
- Certificate
Evaluation steps
Successful development of usable products
- Preparatory workshop
- Process audit
- Audit report
- Certification
- Certificate
Transport & Traffic
Bank & Insurance
Energy
Health & Medicine
Science & Research
Sports & Fitness
Leisure & Entertainment
Electronics
Construction & Real Estate
IT & Security
Foodstuffs
Tourism
Agriculture
Trade & Commerce
Sustainability
Communications Technology
Machinery
Municipalities
Automotive
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